Product and services offered by expand infotech are non-tangible irrevocable goods , so we do not issue refunds once the order is accomplished. As a customer, we expect you to understand this before hiring us for your project. We try our level best to offer quality services that match our client’s requirement. However, we are not ignoring that exceptional circumstance with regards to the nature of the services we supply.

In case, we fail to acknowledge the services agreed on mutual consent at the time of contract, we do provide a refund. Refund is given only incase of project cancellation on mutual consent. You are liable for refund incase you have given more than 50% of project cost in advance. All refunds will take minimum of seven working days to process and the same will be refunded in your account either by Account Credits or direct deposit in your bank account.

(Requests for a refund are accepted within the period of 1 week after the order is placed. Before applying for the refund you must accompany this request with complete detailed and grounded reasons - why you apply for a refund. Kindly make sure your need to ensure that your request does not contradict our Terms and Conditions.)

If paid by credit card, refunds will be initiated to the credit card information given at during the purchase and in case of Payment Gateway Name payments refund will be made to the same Bank account.

Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization related services are NOT refundable.

Only new users are eligible for refund, for example, if you a had an account with us before you will not be consider for a refund, also if you have opened a second account with us.

Taxes can't be refunded by us as they are deposited directly at the end of every month, however there are chances to reclaim it directly from the government.

Chargebacks

Expand infotect is highly sensitive towards the chargeback or payment dispute from a credit card company or bank, such pratice directly effect the service we supply and/or it can leads to the termination of the project without notice. Renewal of the services after a chargeback is followed by the Charge back fee (issued to recover fees passed on to us by the credit company), plus any other balances accrued due to the chargeback(s) must be paid in full before restoration. However, we do address the billing issues so we would expect you to contact us instead of issuing a chargeback. Dispute for a valid charge from the user end is considered as fraud, and is never appreciated by us . Before heading towards legal means we would expect you to Please read and make sure you fully understand our refund policy prior to making a payment.